Privacy Policy

Introduction

Nimrath is committed to protecting the privacy and personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about how we handle your personal data, please contact us at [email protected].

Information We Collect

Personal Data

We collect the following types of personal information when you use our services:

• Full name and contact details (email address, phone number)
• Property preferences and requirements
• Employment information (if relevant to lease application)
• Identification documents (as required by Malaysian rental regulations)
• Financial information (income verification for lease approval)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We process your personal data for the following purposes:

• Service Delivery: To provide property rental services, arrange viewings, and facilitate lease agreements
• Client Communication: To respond to inquiries, send appointment confirmations, and provide property updates
• Legal Compliance: To comply with Malaysian property rental regulations and landlord verification requirements
• Service Improvement: To analyze usage patterns and improve our website and services
• Marketing Communications: To send relevant property listings and service updates (with your consent)

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: We are required by Malaysian law to collect and retain certain information
• Legitimate Interest: Processing is necessary for our business operations while respecting your rights

Data Sharing and Disclosure

We may share your personal information with:

• Property Owners: When necessary to facilitate lease agreements (with your explicit consent)
• Service Providers: Third-party vendors who assist with our business operations (document verification, payment processing)
• Legal Authorities: When required by Malaysian law or to protect our legal rights
• Professional Advisors: Lawyers, auditors, or consultants bound by confidentiality obligations

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encrypted connections for data transmission
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Secure document storage systems with restricted access
• Staff training on data protection practices

While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Malaysian law. Specifically:

• Active Clients: Data is retained for the duration of your tenancy plus seven years for legal and compliance purposes
• Prospective Clients: Inquiry data is retained for two years unless you request earlier deletion
• Marketing Data: Retained until you withdraw consent or we determine it is no longer relevant

After the retention period expires, we securely delete or anonymize your personal data.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance

You can manage cookie preferences through your browser settings or our cookie consent tool. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing
• Right to Limit Processing: Request that we limit how we use your personal data
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Department of Malaysia

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within thirty days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with: